When a frantic Spanish-speaking caller reaches 9-1-1 with a medical emergency, veteran operator Don faces an impossible situation: the only bilingual staff member on duty is running late, the computer systems are struggling, and every second counts. As the language barrier grows into a chasm between desperate need and available help, Don and his partner Scott discover that even the best intentions and years of experience mean nothing when you can't understand the words "please help us." This short story is free.
